Front Office Manager

Together with your team, you ensure a unique guest experience and optimal service every single day. You supervise your team of supervisors, employees, and interns. You train and coach them whenever necessary, and they know they can always rely on you. If you notice that certain procedures don’t fully align with guest needs, you know exactly what is required to implement new procedures. You also pass that knowledge and sense of responsibility on to your team.

You are flexible and respond proactively to changes in your team’s staffing levels. You ensure the correct administrative handling of ongoing matters and make sure everything is properly documented.

You are also closely involved in revenue maximization through upselling, revenue management, cost control, and quality improvements. In addition, you have daily contact with our Housekeeping department, which is facilitated by an external company, to ensure that the day runs smoothly. Every shift brings new challenges, but one thing never changes: you deliver quality and exceed the expectations of both guests and your team.

LEONARDO HOTEL AMSTERDAM MUSEUM QUARTER

You are looking for a hotel in the centre of Amsterdam. The Leonardo Hotel Amsterdam Museum Quarter is located in the heart of the city. Our hotel is located right next to the Rijksmuseum. Ideal for a city trip or appointments in the city center. Everything is within walking distance. Top museums near the hotel are the Van Gogh Museum, the Stedelijk Museum and the Heineken Experience.

We are located in the Pieter Cornelisz Hooftstraat. Here you will find special windows of all major international fashion houses. Look out your eyes; glass door handles, marble floors, nothing is too crazy in this street. For nightlife enthusiasts, the Leidseplein is 500 metres from the hotel. Here you will find student cafes but also famous clubs such as De Melkweg and Paradiso.

WHAT ARE WE LOOKING FOR?

• You have at least a bachelor‑level working and thinking ability (Hotel Management School is a plus).

• You have at least 3 years of relevant experience in a comparable working environment.

• You inspire your team to go that extra mile for our guests.

• You have an eye for detail while maintaining oversight of the entire department.

• You know how to handle revenue maximization and cost control.

• You are proactive in decision‑making and naturally take responsibility.

• You have a good command of Dutch and English, spoken and written. Knowledge of an additional modern foreign language (French, German, or Spanish) is a strong advantage.

• A flexible schedule is no problem for you.

To be considered for this role, applicants must be an EU citizen or hold a valid work permit for the Netherlands.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.

• Travel allowance for commuting distances of 10 kilometers or more.

• Overtime can either be paid out or converted into additional time off.

• Extensive opportunities to attend training courses and further develop yourself.

• Career growth opportunities within the organization.

• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.

• Access to an employee benefits program for hotel stays.

• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.

COME SOON TO DRINK COFFEE WITH US!
Let us know if you want to become part of our team! We would like to receive your motivation letter and resume. Questions? Contact the recruitment department: jobs@leonardo-hotels.nl